Frequently asked questions

When can I expect my shipment?

We try our best to ship items as fast as we can. You will receive a confirmation email within 72 hours. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7-14 business days please email us at ChefsCavern@Gmail.com.

What is the return policy?

Our return policy is that you can cancel your order 72 hours after purchasing the product and receive a full refund. If you receive a broken or damaged product please contact us at ChefsCavern@Gmail.com along with a photo of your damaged product.

What information does this site collect?

We do not collect any information from this website other than website analytics so we can better improve our store for customer quality.

Where do you ship to?

As of right now, we only ship our products to the United States.

What forms of payment do you accept?

We accept credit/debit card and Paypal.

Where can I track my order?

You can track your order here: https://www.17track.net/en